PRIVACY POLICY


At Peripole, Inc., we understand your concerns about the privacy of your personal information. Peripole, Inc. is fully committed to protecting the privacy and confidentiality of every person visiting our website.

Introduction:
You are visiting the website of Peripole, Inc. As part of the operation of this website, we collect information about our site users. We are firmly committed to your absolute privacy and confidentiality and we will never sell or give this information to third parties of any type, with the exception of that information which is required to be released to financial institutions and credit-card processors to process on-line purchases, and that information which we are required to release under the laws of the United States of America or the State of Oregon. In those cases, only that information which is required will be released for these purposes.

Any information you provide to us becomes the property of Peripole, Inc. and its divisions and subsidiaries. Information for processing orders will be gathered in a secure encrypted area of the site using current encryption technology.

Cookies:
Cookies are alpha-numeric pieces of data that are stored on a hard-drive, containing information concerning your visit to our website. Unlike many websites, we do not use cookies that are stored on YOUR computer’s hard drive. We do use cookies that are stored on our server which allow us to preserve your shopping cart from page to page as you browse our site. These identifiers are accessible only by us and will never be shared or sold. They also allow you to avoid having to log in more than once. If you do not allow cookies to be set, you will not be able to log on to the site, make purchases, or use several of the site’s features.

Site Analysis:
Some of the information we collect is used to analyze trends in site utilization using IP addresses. These addresses are never linked to personal information and are solely used to assess trends and to acquire demographic data.

Links:
This website may contain links to other websites. Peripole, Inc. is not responsible for the privacy and practices of other websites. If you use one of these links to leave our site and visit another site, we strongly suggest that you read the privacy policy and all other policies of those sites. This Privacy Policy pertains only to information collected by Peripole, Inc.

Newsletters:
Peripole, Inc. may publish electronic newsletters from time to time. Should you wish to subscribe to one of these, it will be necessary to furnish us with your email address. These email addresses will not be shared with third parties. A link to unsubscribe will be furnished with each newsletter and by following this link and completing the unsubscribe page, a request will be generated that will result in your removal from the list within 72 hours.

Surveys and Promotions:
Periodically, we may start a survey or promotional campaign that requires completion of an entry form containing some personal information. Participation in these promotions and surveys is never required and you will always have the option not to participate. Information gathered from these forms will be used to contact you when appropriate, award gifts and prizes when appropriate, or for monitoring and evaluation use and satisfaction with this website.

Changes in Policy:
We reserve the right to evaluate and to make changes in this policy at any time without prior notice. Any changes will be posted at this website under the Privacy Policy link.

SHIPPING AND RETURNS



PROMPT SHIPMENT OF ORDER – Orders will be shipped as soon as possible via the most expeditious carrier. Normally, this is United Parcel Service (UPS) but may be the United States Postal Service (USPS) or another carrier.  In the interest of serving you more efficiently, we reserve the right to make partial shipment when a delay is unavoidable.  Back ordered items will be shipped as soon as possible. All orders are shipped either from our facility in Salem, Oregon, or, at our discretion, we may have an item shipped directly from our supplier.


FREE SHIPPING OFFERS:  - Peripole, Inc. periodically makes offers of free shipping on certain web site purchases.  These offers only include orders shipped to the 48 contiguous United States and must be placed and paid for on line.  These offers exclude items with flat rate shipping; stated oversize freight charges for specified items; all shipments to Alaska, Hawaii, US Territories, Puerto Rico, the US Virgin Islands; and any shipment to a country, state, or territory other than the 48 contiguous United States.  If an order is placed from any of the excluded areas, please call us at 1-503-362-2560 to arrange for payment and shipping.  Orders placed on this web site from the excluded locations will not be processed until these arrangements for shipping and payment of applicable tariffs and duties have been made.


SHORTAGE OR DAMAGE IN SHIPMENT – Please check contents carefully according to the enclosed packing slip for quantity and damage in transit upon receipt. Be on the lookout for small items. Any damage or discrepancies, regarding quantity of items received, should be reported immediately, but must be reported within 10 days.  Please be mindful of the number of cartons to be received to make certain that none is missing and all have been received. All required reports should be made to us by telephone or email at the contact specifics located on the contact page of this website.

DISCRETIONARY RETURNS – We want you to be completely satisfied with your purchase. Any item may be returned within 30 calendar days of receipt but must be received in first class, new condition, or no refund can or will be issued. Items returned under this policy must be shipped at your expense and are subject to a 10% restocking fee. If an item is received as a discretionary return and is not received in first- class new condition, you will be notified that the item was not received in satisfactory condition and you may then choose to have the item returned to you at your expense. A letter must be enclosed with the returned item stating the customer’s complete name and address, phone number, email address, and reason for return.

OUR TRIPLE GUARANTEE – Peripole, Inc. guarantees that all of our products are of excellent quality, workmanship, and that their musical function will be accurate, as intended. Further, we guarantee that we will, upon request, match or beat any currently advertised price on an identical item sold in the USA. This advertisement must show that the advertised price is currently in effect. If an item is found to be of insufficient quality, workmanship, or musical function, it will be considered a defective item and will be subject to our defective item return policy. Please Note: Due to hygienic considerations, all sales on instruments which are played by mouth (recorders, didgeridoos, and slide whistles) are final, and they cannot be returned under our discretionary returns policy. If these items are defective, they can be exchanged for a replacement under our defective item policy.

DEFECTIVE ITEM RETURN – We do our very best to send you items of only the highest quality possible, free of defects. If you happen to receive a defective item, please call our office at 800-443-3592 or 503-362-2560 (8:30 am to 5:00 pm Pacific Time) to initiate a defective item claim and receive an RMA number. Your claim will be evaluated and, if approved, our representative will issue an RMA Number and we will send you a UPS pre-paid shipping label that you can use to return the item to us at any UPS shipping outlet. The RMA Number which must be written clearly and visibly on the outside of the box. Also, a letter must accompany the item inside the box stating the customer’s name, address, phone number, email address and RMA Number. No items can be accepted without an RMA number.

It is the customer’s responsibility to pack the item in such a way that it is well padded and protected, and is received in first-class new condition. With the exception of the stated defect, if the item is not received in first-class new condition, the item cannot be returned. We will not pay for expedited shipping and we do not accept COD’s. We may, at our discretion, make alternative shipping arrangements with our customers.

Upon receipt of the item, and final approval of the defective item claim, a replacement item or items will be shipped to the customer at our expense by normal shipping methods previously stated. Should the customer request a refund instead of a replacement, this will fall under our discretionary returns and a 10% restocking fee will apply. All refunds, will only be issued to the same credit card or other account that was used to pay for the item initially.

All claims for defective items must be made as soon as the flaw is observable. In most cases this is upon receipt and therefore should not occur more than 10 days after receipt. All defective items claims must be made within 30 days. In special situations where inspection is delayed, this may be extended at our discretion up to 90 days maximum.

We reserve the right to make changes to our refund and return policy without prior notice. The current and complete policy is posted on our website, www. peripole.com.

CHANGES IN DESIGN – It is the policy of PERIPOLE, INC. to constantly upgrade products. Therefore, we reserve the right to make changes in design and specifications and to ship the improved product.

SHIPMENTS TO ALASKA, APO, HAWAII, US TERRITORIES, AND OTHER LOCATIONS – Orders to these areas will usually be shipped by United States Postal Service. Please contact us with your order information for shipping charges.  The shipping charges on this website are for UPS within the 48 contiguous United States.  If you submit your order to be delivered outside this region, it may delay your order if shipping charges exceed those calculated and charged by the website.  In this event, we will contact you by telephone or email to authorize and receive payment for the additional shipping charges before your order will be shipped. 

C.O.D. SHIPMENTS – We do not ship any orders C.O.D.

SHIPMENTS TO OTHER COUNTRIES - Please contact us at by telephone at 1-503-362-2560 or by email at contact@peripole.com to place an order outside of the United States.  This website is not equipped to process orders outside of the United States.  If an order is placed on this website with a foreign address, it will be processed as if the order were placed in the United States of America.  After receiving such an order, we will contact you to make arrangements for additional charges and applicable delivery procedures.  If we are unable to contact you within one week, we will refund your money and your order will be cancelled.

CONDITIONS OF USE POLICY


Welcome to Peripole.com, the official website of Peripole, Inc. Herein you will find our Conditions of Use Policy for this website. Please read the policy carefully, as your use of our website indicates your agreement with this policy. If you do not agree to the terms of this Conditions of Use Policy, please do not use our website.

We reserve the right to update or modify this Conditions of Use Policy at any time without prior notice. Please check this policy regularly as your use of this website following any such changes indicates your agreement with this policy as it stands at that time.

We do not make any guarantees that this website will operate without interruption or error. We all know technology is not perfect. If you have problems accessing our site, please let us know.

Age
It is our policy to only accept orders and personal information from customers 18 years of age or older. If you are under 18 years of age, a parent, guardian or friend who is 18 years of age or older must be the one to place the order. By using this website, you are telling us that you are of sufficient legal age to use this website and to create binding legal obligations for any liability you may incur as a result of the use of this website.

 

 Use of Instruments by Children

 The musical instruments shown on this website are not toys.  They are complete musical instruments and not special children's models.  They are intended for use by adults and by children with adult supervision. Unless otherwise stated, no instruments on this site are intended for use by children under three years of age.

Privacy
Please fully review our Privacy Policy which tells you how we use private information on our website. Your use of this website indicates your agreement with our privacy policy.

 

Communication with Us
If you have the need to communicate with us via fax or email, you consent to us returning your communication via fax or email or by posting notices on our website. In those cases the agreement between us will be that any such communication, whether via fax or email, or by posting notices on our website, satisfies any legal requirement that such communication be in writing.

We will do our very best to return any communication as quickly as possible. You can reach us at any of the contact points listed below:

Peripole, Inc.
PO Box 12909
Salem, OR 97309-0909, USA
Toll-Free Phone: 1-800-443-3592
Toll-Free Fax: 1-888-724-6733
E-mail: Contact@peripole.com

Contact Us
If you have any questions concerning our website, its usage, or any of our policies, please do not hesitate to contact us.

Copyright
All content on this website, to include pictures, text, graphics, page headings, images, illustrations, icons, logos, and any other material not mentioned in this paragraph, is the sole property of Peripole, Inc. and/or its partners, suppliers and affiliates. As such it is protected by United States and international copyright laws. All materials are subject to trademark, trade dress, service mark, copyright and/or other intellectual property rights or licenses held by Peripole, Inc., and/or its affiliates. This website is intended solely for the personal, non-commercial use of our customers. Peripole, Inc. is granting to our customers, in the form of a limited license, the right to use this website and not to download (other than page caching) or modify it, or any portion of it, without the express written consent of Peripole, Inc. This website, or any portion of this website, may not be copied, duplicated or sold for any commercial purpose without the express written consent of Peripole, Inc. You may also not use any Meta tags or any other form of hidden text using our names or trademarks without the express written consent of Peripole, Inc. Any unauthorized use terminates your license to use this website.

 

Notice and Procedure for Making Claims of Copyright Infringement
At Peripole, Inc. we respect the intellectual property rights of others. If you believe that your work has been copied in a manner that constitutes copyright infringement, please provide us with the following information:

 

  1. A physical or electronic signature of the person authorized to act on behalf of the owner of the applicable copyright;
  2. A description of the copyrighted work that you claim has been infringed;
  3. A description of where the material that you claim is infringing is located on the website;
  4. Your address, telephone number, and email address;
  5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  6. and statement by you that your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner's behalf.


Peripole, Inc. can be reached at the following address:
Peripole, Inc.
PO Box 12909
Salem, OR 97309-0909, USA

Your Account
By using this website you are accepting your sole responsibility for maintaining the confidentiality of your account and password and for restricting access to your computer. You also agree to accept full responsibility for all activities that occur under your account or password. Peripole, Inc. reserves the right to refuse service, terminate accounts, edit or remove content, or cancel orders at our sole discretion.

Disclaimer of Liability
Peripole, Inc. is not responsible for any damages, including damages to your self or your computer, arising from the use of this website. This includes, but is not limited to, damages resulting from viruses, files, or any other content. Peripole, Inc. is also not liable for any harm caused to you or to any other person or property arising from the use of the products we sell. By using this website you agree that your use of this website is at your sole risk.

PERIPOLE, INC. MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THESE PAGES OR THEIR CONTENTS (INCLUDING, WITHOUT LIMITATION, MATERIAL COMMUNICATED BY THIRD PARTIES), WHICH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. PERIPOLE-BERGERAULT, INC. DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THESE PAGES. PERIPOLE-BERGERAULT, INC. MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE SERVICES PROVIDED BY THESE PAGES WILL BE UNINTERRUPTED AND ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE PAGES OR THE SERVER THAT MAKES THEM AVAILABLE OR E-MAILS SENT FROM PERIPOLE, INC. ARE FREE FROM VIRUSES, WORMS, OR OTHER HARMFUL COMPONENTS. PERIPOLE, INC. ALSO MAKES NO REPRESENTATIONS OR WARRANTIES AS TO WHETHER THE INFORMATION ACCESSIBLE VIA THESE PAGES IS ACCURATE, COMPLETE, OR CURRENT. UNLESS SPECIFIED IN WRITING, YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. IN NO EVENT SHALL PERIPOLE, INC., ITS EMPLOYEES OR AGENTS, OR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THESE PAGES BE LIABLE FOR ANY CLAIMS, LIABILITIES, LOSSES, AND EXPENSES OF ANY KIND INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, COMPENSATORY, SPECIAL, OR CONSEQUENTIAL DAMAGES, SUCH AS, BUT NOT LIMITED TO, LOSS OF ANTICIPATED PROFITS, BENEFITS, USE, OR DATA RESULTING FROM THE USE OF THESE PAGES, EVEN IF PERIPOLE, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. YOU ASSUME ALL RESPONSIBILITY FOR ESTABLISHING SUCH PROCEDURES FOR DATA BACK UP AND VIRUS PROTECTION AS YOU DEEM APPROPRIATE. There are states whose laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If you live in one of those states, some or all of the above limitations, disclaimers or exclusions may not apply to you. It is your responsibility to be aware of the laws in your state which affect your use of this website.

Website Location
This website is controlled and operated by Peripole, Inc. from its offices within the State of Oregon, United States of America. Peripole, Inc. makes no representation that materials in the website are appropriate or available for use in other locations. If you choose to access this website from other locations you do so on your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Termination of Access
By using our website you agree to abide by our policies. This understood agreement is effective unless and until terminated by either you or Peripole, Inc. You may terminate this agreement at any time by no longer using this website, provided that you understand that all prior uses of this website shall be governed by our existing policies. Peripole, Inc. may terminate this agreement at any time with or without prior notice, and deny you access to this website, at Peripole, Inc.'s sole discretion for any reason, including your failure to comply with any term or provision of our policies.

Website Policies
Please take the time to review all of our other policies in regards to the utilization of this website, to include our Privacy Policy and our Shipping, Returns and Refund Policies. All of these policies, in addition to these “Terms of Use” govern your use of this website, and your use of this website constitutes your agreement to be bound by them.

Website Modifications
We reserve the right to make changes to our website and any of our policies without prior notice. Please review our policies each time you access the website to be aware of any policy changes.